Accounts Receivable

Your collections team shouldn't be sending WhatsApp messages manually.

OneFinOps runs automated, multi-touch collection sequences (email on day 1, WhatsApp nudge on day 3, SMS escalation on day 7) with payment links embedded in every touchpoint. Your team handles only the exceptions that need a human.

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Active Collections · This Week
Sequences Running 24
Prism Tech · ₹8.6L
Day 3 · WhatsApp sent
Overdue
Stellar Mfg · ₹5.2L
Day 1 · Email sent
Due Today
BridgeTech · ₹3.1L
Paid after Day 2 nudge
Collected
Collected This Month
₹84.6L
Response Rate
68%
Before vs After

From Manual Follow-Up Chaos to Automated Precision

See how OneFinOps collections automation changes your recovery rate

Without OneFinOps
  • Collections exec manually tracks overdue invoices in a spreadsheet
  • Personal WhatsApp messages: unprofessional, no payment links
  • Inconsistent follow-up cadence: high-value accounts forgotten
  • No visibility into which customers have been contacted
  • Escalations happen reactively, only when it's already too late
Average DSO: 52 days
With OneFinOps
  • Overdue invoices automatically enter a collection sequence
  • Branded messages across email, WhatsApp, and SMS with payment links
  • Configurable cadence ensures no account is ever skipped
  • Full contact history per customer with response tracking
  • Proactive escalation to account manager at defined thresholds
Average DSO: 40 days (−12 days)
How It Works

Three Layers of Smart Collections

Every overdue invoice is handled systematically (from gentle reminder to firm escalation) without your team lifting a finger.

01. Sequences

Configurable Reminder Sequences

Build multi-step collection sequences that trigger automatically when an invoice becomes overdue. Define the timing, channel, tone, and message for each touchpoint. A typical sequence might be: friendly email on day 1, WhatsApp nudge on day 3, firmer SMS on day 7, and manager escalation on day 14.

  • Drag-and-drop sequence builder with timeline preview
  • Channel selection: email, WhatsApp, SMS per step
  • Tone settings: gentle / firm / final notice
  • Different sequences for different customer tiers or invoice values
Sequence: Standard 30-Day
Day 1 · Email · Gentle Active
Day 3 · WhatsApp · Friendly Scheduled
Day 7 · SMS · Firm Scheduled
Day 14 · Escalate to AM Scheduled
02. Payment Links

Pay Now Links in Every Message

Every reminder (email, WhatsApp, or SMS) includes a secure, customer-specific Pay Now link. The link shows the outstanding amount, due date, and accepted payment methods. One tap to pay via UPI, NEFT, or card. When payment is received, the collection sequence stops automatically.

  • Unique payment link per invoice, not just per customer
  • UPI, NEFT/RTGS, and card payments accepted
  • Sequence auto-stops when payment is received
  • Partial payment option with balance tracking
Payment Link · Stellar Mfg
INV-1204 · ₹5,20,000
Due Date Today
UPI
NEFT
Card
03. Escalation

Smart Escalation & Priority Queues

When automated reminders don't work, OneFinOps escalates to the right person at the right time. High-value accounts are surfaced to senior managers. Accounts flagged as dispute or dispute-likely get a separate human-intervention queue. Your team always knows exactly where to focus.

  • Auto-escalation rules by aging bucket, amount, and customer tier
  • Priority queue surfacing high-value overdue accounts
  • Dispute flag with resolution workflow
  • Collections performance dashboard with response rate analytics
Priority Queue
Prism Tech · 28 days OD
₹8.6L · Escalate to GM
High
Meridian Labs · 14 days OD
₹3.4L · Dispute flagged
Review

Common Questions About Collections Automation

Everything you need to know before automating your collections workflow

Can I pause a collection sequence if a customer raises a dispute?
Yes. Any invoice can be flagged as "In Dispute" at any point, which immediately pauses the automated sequence for that invoice. A separate dispute resolution workflow is triggered, you can assign the dispute to a team member, log notes, attach documents, and set a resolution deadline. Once resolved, the collection sequence can be resumed or closed depending on the outcome.
Partial payments are automatically applied to the invoice and the outstanding balance is updated in real time. The collection sequence continues running but adjusts the reminder amounts to reflect the remaining balance. If the customer has set up a payment plan, you can configure the sequence to pause between agreed instalment dates and only re-trigger if a payment is missed.
Yes. OneFinOps uses WhatsApp Business API with approved message templates, which comply with Meta's and RBI's communication guidelines for business-to-business transactional messages. All messages are sent from a verified business number and include opt-out options. We do not use personal WhatsApp numbers, all communications use the official API channel.
Yes. You can create multiple collection sequences and assign them to customer segments (e.g., enterprise clients, SME customers, government entities) or invoice value tiers (e.g., below ₹1L, ₹1L–₹10L, above ₹10L). High-value accounts can have a more personalised, account-manager-led sequence, while smaller invoices run fully automated low-touch sequences.
Related Features

Complete Your Receivables Workflow

Collections works best when connected to the rest of your AR suite

Invoice Generation

Create GST-compliant invoices in seconds and send them with embedded payment links.

Learn more

Aging & Analytics

Real-time AR aging buckets, DSO trends, and customer payment behaviour analytics.

Learn more

Customer Management

Credit limits, payment history, and communication logs for every customer in one place.

Learn more
Get Started

Stop Chasing. Start Collecting.

Set up your first automated collection sequence in under 10 minutes. OneFinOps handles the follow-up so your team can focus on relationships, not reminders.

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