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Failed payments retried
before they churn.

Failed payment retries, dunning notices, card updates and reconciliation.

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Failed payments retried on a schedule you set, with the card update page and the escalation path attached

Why teams move to it.

Dunning and Recovery works every failed payment through to recovered or closed.

August 2026
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Retry 2 of 4 · 6 Aug

SubscriptionSUB-2211 · Halden Ltd

Amount$1,200.00

ScheduleScale · days 2, 5, 9, 13

Next10 Aug, 06:00

Set per plan, not gateway
Timing, count and spacing, yours

Retries on your schedule

Timing, count and spacing are set per plan, not fixed by the gateway.

Update payment
Halden Ltd · SUB-2211 $1,200.00

InvoiceINV-02318

Card•••• 4471 expired

New card•••• 8804

Retry passed · paid
Dunning noticeDN-0731

Sent2 Aug, 06:00 · email

Link opened2 Aug, 08:14

Card updatedOne step, no login

ChargePassed at 08:15

Fixed by the customer, no ticket

The customer fixes it

Dunning notices link to a hosted page where the card is updated in one step.

SUB-2211 · past due Halden Ltd · Growth · $1,200 a month
  1. GGraceDays 1 to 3 · service on1 Aug
  2. RRetryAttempts on 2, 5, 9, 132 Aug
  3. PPausedDay 14 · access heldNow
  4. CCancelledDay 30, unless paid31 Aug
State rule

Grace3 days

Retries4

Pause atDay 14

No person moves it

States that move themselves

Past-due subscriptions move through grace, retry and pause without a person.

Recovered paymentPAY-88120Landed on 6 Aug 2026
$3,600.00 Matched and posted
StepReferenceAmountState
Retry 2 of 4Card · 06:00$3,600.00Passed
Applied toINV-02310$3,600.00Settled
PostedJE-5288 · bank$3,600.00Books
Recovered cash is in the ledger

Recovered is reconciled

Every recovered payment matches to its invoice and posts to the books.

Inside Dunning and Recovery.

Pick a capability to see what it does. Each one opens to a page of its own.

Failed charges retried on a schedule you control.

Explore Payment Retries
SUB-2210 · Kestrel Retail Card declined 1 Aug · $1,188
  1. 1Charge failed1 Aug · card declined
  2. 2Retry 1 of 34 Aug · declined
  3. 3Notice sentCard update link · opened
  4. 4Retry 2 of 38 Aug · scheduled
  5. 5Pause15 Aug if unpaid
In grace

StateGrace · day 7

ScheduleGrowth · 3 retries

At risk$1,188 · 1 sub

Recovered · Aug$38,420 · 71%

A retry, not a cancellation

Recover the payment that failed.

Bring last month's failed charges. We show you what the retry schedule would have recovered.

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