Email support
For configuration, integration help, bug reports and how-to questions.
Response within 1 business day. Scale tier 24x7.
Support
Help, fast.
Pick the channel that fits the urgency. A real human responds in business hours; Scale tier is 24x7.
In-app chat
Live chat available inside OneFinOps for paid customers. Click the help icon in the bottom right of any screen.
In-app, for customers
4-hour first-response SLA on Operate; 30 minutes on Scale.
Critical incident
For Sev 1 and Sev 2 production-affecting incidents: data loss, integration failure, billing block.
Scale tier. 30-minute response, 24x7.
Help centre
Self-serve guides and how-tos.
Browse by topic, or jump straight to help.onefinops.com.
Getting started Account setup, first invoice, first bill, first GST filing. Open guides Integrations Tally, Zoho, QuickBooks, NetSuite, SAP, banking and tax portals. Open guides Compliance GSTR filings, TDS deduction, e-invoicing, statutory payments. Open guides Billing & plans Pricing, plan changes, invoices and payment methods. Open guides API & developers REST and GraphQL API reference, webhooks, SDKs. Open guides Security & access SSO, SCIM, audit logs, role permissions and password reset. Open guides
support@onefinops.com
One inbox, one team, real responses. We aim for 1 business day on standard plans, 4 hours on Operate, 30 minutes on Scale.