Support

Help, fast.

Pick the channel that fits the urgency. A real human responds in business hours; Scale tier is 24x7.

Email support

For configuration, integration help, bug reports and how-to questions.

support@onefinops.com

Response within 1 business day · Scale tier 24x7

Live chat available inside OneFinOps for paid customers. Click the help icon in the bottom right of any screen.

In-app · for customers

4-hour first-response SLA on Operate; 30-min on Scale

For Sev 1 / Sev 2 production-affecting incidents (data loss, integration failure, billing block).

sev1@onefinops.com

Scale tier · 30-min response · 24x7

Self-serve guides and how-tos. Browse by topic, or jump straight to help.onefinops.com.

Account setup, first invoice, first bill, first GST filing.

Tally, Zoho, QuickBooks, NetSuite, SAP, banking and tax portals.

GSTR filings, TDS deduction, e-invoicing, statutory payments.

Pricing, plan changes, invoices and payment methods.

REST and GraphQL API reference, webhooks, SDKs.

SSO, SCIM, audit logs, role permissions and password reset.

Uptime, incident history and scheduled maintenance at status.onefinops.com.

One inbox, one team, real responses. We aim for 1 business day on standard plans, 4 hours on Operate, 30 minutes on Scale.