Item Master Software | Customer-Specific Pricing
Customer overrides without the spreadsheet sprawl.
Per-customer rate overrides sit on top of the master price list. Override approval-routed; rationale captured; expiry-date enforced. The strategic-customer rate sheet that lived on someone's desktop now lives in the system, with the audit trail intact.
What the system does
Capability, input, output.
| Capability | Input | Output |
|---|---|---|
| Override scope | Customer + item / group / category | Override rate per scope |
| Approval routing | Override + policy thresholds | Approver chain by amount and discount |
| Expiry enforcement | End date on override | Auto-revert to base list at expiry |
| Discount visibility | Standard rate vs override | Discount captured per line |
| Renewal workflow | Approaching expiry + customer | Renewal task assigned to sales |
-
Override scope
- Input
- Customer + item / group / category
- Output
- Override rate per scope
-
Approval routing
- Input
- Override + policy thresholds
- Output
- Approver chain by amount and discount
-
Expiry enforcement
- Input
- End date on override
- Output
- Auto-revert to base list at expiry
-
Discount visibility
- Input
- Standard rate vs override
- Output
- Discount captured per line
-
Renewal workflow
- Input
- Approaching expiry + customer
- Output
- Renewal task assigned to sales
Compliance + integrations
Customer pricing, on the record.
Customer-specific pricing is a revenue-recognition decision. The audit trail captures the agreement reference, the approver, the rationale and the expiry. Auditors can read the pricing decisions at FY-end.
Regulations we work within
-
AS-9 / Ind-AS 18 (Revenue)
Discount captured as a deduction at invoice; net revenue reflected.
-
Section 14, Customs Tariff Act (related-party)
Related-party customer overrides flagged for arm's-length review.
Connects to
- AR module Auto-applied at invoice
- CRM Customer-agreement reference
Customer-Specific Pricing FAQ
What buyers ask.
Can the override be conditional (e.g., based on quantity or annual commitment)?
Yes. Conditional overrides are supported. Quantity-tier overrides apply per-order; annual-commitment overrides apply once the cumulative volume crosses the threshold; below-threshold the standard rate applies, with rebate captured at FY-end.
What happens when the customer is acquired or merged?
The acquiring entity inherits the override (or the override is voided, configurable per merger event). The audit trail captures the customer-master change with the override implication.
Strategic customers with bespoke contracts. Does this scale?
Yes. Hundreds of customer-specific overrides are typical for B2B distributors. The system handles 50K+ overrides per organisation. Reports roll up by customer, by item or by category.
More in Item Master Software
Related features
Bring your strategic-customer rate sheet. See it become an override.
Connect one entity, free. Upload the strategic-customer pricing spreadsheet. The system maps each customer + item + rate to an override with audit trail and expiry.