Step 01
Serial captured at receipt
Each unit gets its serial logged at GRN, with supplier serial cross-referenced where applicable.
Inventory Management | Serial Number Tracking
Per-unit traceability for service, warranty and recall.
Each serialised unit carries its identity from receipt to dispatch to service. Warranty starts at the customer-recognised date. Service history attaches to the serial. Recall trace runs at the unit level, not the batch.
How it works
Serial from receipt to service.
Step 02
Tracked through every movement
Inter-warehouse transfer, sales-order pick, dispatch, return. The serial moves with the unit.
Step 03
Warranty starts on customer recognition
Default: invoice date. Configurable: dispatch date or customer-acknowledgement date. Warranty term tracked per category.
Step 04
Service history attached
Service tickets, replacement parts, downtime logged against the serial. The full lifecycle of the unit is one query.
What the system does
Capability, input, output.
| Capability | Input | Output |
|---|---|---|
| Serial capture | GRN with serial scan | Serial record with supplier cross-ref |
| Movement tracking | Transfer, pick, dispatch, return | Serial location updated per event |
| Warranty management | Sale + warranty rule | Warranty start, term, end per serial |
| Service history | Service ticket against serial | Full unit lifecycle on one screen |
| Recall by serial | Serial range | Customer + dispatch + service trace |
-
Serial capture
- Input
- GRN with serial scan
- Output
- Serial record with supplier cross-ref
-
Movement tracking
- Input
- Transfer, pick, dispatch, return
- Output
- Serial location updated per event
-
Warranty management
- Input
- Sale + warranty rule
- Output
- Warranty start, term, end per serial
-
Service history
- Input
- Service ticket against serial
- Output
- Full unit lifecycle on one screen
-
Recall by serial
- Input
- Serial range
- Output
- Customer + dispatch + service trace
Compliance + integrations
Per-unit, end-to-end.
For electronics, medical devices, capital goods and high-value assets, the serial is the unit of compliance. The system captures it at receipt and follows it through service and recall.
Regulations we work within
-
Drugs and Cosmetics Act (Devices)
Unit-level traceability supported per CDSCO guidelines.
-
Section 32, Income Tax Act
Serialised capital assets linked to the fixed asset register.
Connects to
- Barcode / QR scanner Scan at receipt, transfer, dispatch
- Service desk Ticket attaches to serial
Serial Number Tracking FAQ
What buyers ask.
Can we serialise selectively, only for some items?
Yes. Serialisation is enabled per item category (typically high-value, warranty-bearing or regulated items). Non-serialised items track at the batch or quantity level.
What if the supplier ships multiple units with one serial format we have to re-label?
The system supports supplier serial + internal serial as two fields, with the cross-reference stored. Re-labelling is captured as an event in the audit trail.
Can the customer query their warranty status?
Yes. The customer portal shows warranty status, end date and service history per serial. The customer enters their serial; the lookup runs against your master.
Walk a serial from receipt to service.
Connect one warehouse, free. Pick a serialised unit from last quarter. Watch the trace through receipt, dispatch, sale, warranty start and any service tickets.