Subscription Billing | Subscription Management

Every subscription, its whole life on one record.

Trials, upgrades, downgrades, pauses, add-ons and cancellations sit on a single timeline. Entitlements update the moment a plan changes, and the status the billing engine charges on is the status your team sees.

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What the system does

Capability, input, output.

Capability	Input	Output
Lifecycle states	Trial, active, paused, past-due, cancelled, expired	One status that billing and your team share
Subscription items	Base plan + add-ons + one-off charges	A priced line set per subscription
Entitlements	Plan features and limits	Access that flips the moment the plan changes
Mid-cycle changes	Upgrade, downgrade, quantity change	Prorated adjustment on the next invoice
Pause and resume	A hold with a resume date	Billing suspended, then picked up on the cycle
Cancellation	End-of-term or immediate	Final invoice, revenue closed, entitlements ended

Lifecycle states

Input

Trial, active, paused, past-due, cancelled, expired

Output

One status that billing and your team share
Subscription items

Input

Base plan + add-ons + one-off charges

Output

A priced line set per subscription
Entitlements

Input

Plan features and limits

Output

Access that flips the moment the plan changes
Mid-cycle changes

Input

Upgrade, downgrade, quantity change

Output

Prorated adjustment on the next invoice
Pause and resume

Input

A hold with a resume date

Output

Billing suspended, then picked up on the cycle
Cancellation

Input

End-of-term or immediate

Output

Final invoice, revenue closed, entitlements ended

Standards + connections

Subscriptions wired to the systems that bill and book them.

A subscription is not a silo. Its invoices post to receivables, its charges collect through payments, and its revenue recognises on the ledger, so one change updates billing, cash and the books at once.

Regulations we work within

AR is the system of record

Each cycle posts a real invoice to receivables; billing keeps the link, not a second copy of the revenue.
IFRS 15 / Ind-AS 115

Plan term drives the recognition schedule, so deferred and recognised revenue post on the right period.
Audit trail

Every state change is logged with user, time and reason, end to end.

Connects to

Accounts Receivable Invoices, receipts and credit notes
Payments Stored methods, auto-charge and retries
Accounting Deferred and recognised revenue posting
Tax Tax computed by the books, per country

Subscription Management FAQ

What buyers ask.

What happens to billing when a customer upgrades mid-cycle?

The change takes effect immediately, entitlements update at once, and the engine prorates the difference to the day. The credit for the unused portion and the charge for the new plan roll into the next invoice, under the proration rule you configure.

Can we pause a subscription instead of cancelling it?

Yes. A pause suspends billing with an optional resume date. No invoices generate while paused, entitlements can be held or revoked per your policy, and billing resumes on the cycle when the subscription comes back.

How do entitlements stay in sync with the plan?

Entitlements are defined on the plan in the catalog, so when a subscription moves to a new plan its feature access and usage limits change in the same step. There is no separate flag to flip in another system.

Does cancellation handle the final invoice and revenue?

Yes. Cancellation can be end-of-term or immediate. The final invoice posts to receivables, any remaining deferred revenue is recognised or reversed per the rule, and entitlements end on the effective date.

Related features

See a subscription change flow to billing and the books.

Spin up a test subscription, upgrade it mid-cycle, and watch the proration, the invoice to receivables and the revenue schedule update together.